What gets measured, gets improved!
We know that monitoring the level of patient care is essential. Now, with access to detailed reports, your team will be able to further optimize these processes.
Our new Advanced Analytics feature is designed to solve these problems and provide you with valuable information.
👉 To clarify any questions, we recommend reviewing the frequently asked questions at the bottom of this document.
How do I access Advanced Analytics?
On the home screen of our platform, you will see two options next to "Analytics": "User Analytics" and "Aggregate Analytics".
Navigating your Analytics
Select a Date Range
- Go to your Home screen
- Select the analytics tab you want to view
- Select the date filter…
- To change the date range, go to this icon
- Choose the time range you want to view
- Done!
Download your report
- On your analytics screen, go to the report you want to export
- Select the three horizontal dots located in the upper right of the report you want to export
- Select "Download results"
- Choose the download format. We recommend ".csv"
- Done!
Frequently Asked Questions
Do I need to configure anything on my platform?
No configuration is needed on your platform, as our team will take care of enabling the tool for you.
What are the benefits of using Advanced Analytics?
The benefits of using Advanced Analytics are significant, as they allow you to precisely measure staff productivity by tracking the time employees are active. This is vitally important, especially in environments where patient care levels are essential, as it allows you to ensure that care needs are met at all times.
If you would like support in evaluating, defining, and applying the data obtained from analytics, do not hesitate to contact your customer success account representative for assistance.
Can I filter by specific dates?
Yes, you have the ability to filter data by specific dates according to your needs.
What distinguishes Advanced Analytics from the analytics on my Home screen?
Our team has worked to establish valuable information that significantly contributes to your daily objectives. In the new sections you will find specific information about both your BrainHi users and the care and attention provided to patients, for example: rescued calls, resolved conversations, messages sent, and more.
Is it free or does it have an additional cost?
Advanced Analytics does not involve additional costs; it is included in your current service at no extra charge.
Can I add additional reports?
If you would like information beyond what is already in your portal, do not hesitate to contact your account representative to make the request and explore options we can provide.
How can I report problems or give feedback about Advanced Analytics?
You can report problems or provide feedback about Advanced Analytics by writing to your account representative, who will be fully available to address your concerns and comments.