We have added several features to help you manage the waiting list more easily.
Here are some frequently asked questions about the waiting list changes:
How can clients request to be added to the waiting list?
Clients can now send a message saying "arrived" or "I'm here" and if you have the waiting list enabled, BrainHi will automatically attend the conversation. The client will be notified that staff needs to confirm their spot on the waiting list.
How does the waiting list experience change for my staff?
The waiting list now has a new section on the right to manage clients who write in directly to request a turn. Staff can click the "+" symbol to confirm that client and add them to the waiting list.
If the waiting list has already started, the client will automatically be notified about their turn.
This way you can speed up the process of adding clients to the waiting list without them having to get out of their car. We hope this feature helps you continue managing your client flow successfully.
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