Articles
Setting up BrainHi for the First Time
Everything you need to know to configure BrainHi for the first time
Types of UsersHere's an overview of the different types of users on the BrainHi platform.
Managing UsersHow to create and manage user accounts for Office Staff
Working with LaraLearn how BrainHi's automated virtual assistant handles conversations how Office Staff can collaborate with Lara effectively
Working with Live AgentsLearn how to work with BrainHi's Live Customer Support Agents when Lara can't help.
The Activity StreamLearn how to navigate the BrainHi Inbox effectively
The ConversationThe Conversations screen is where your staff and BrainHi will collaborate to engage with your clients
Assignments and EscalationsHow to use the Conversation Action Panel
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