This guide brings together all the articles for configuring and using Digital Queue from the portal, step by step. Choose the topic you need:
Configuration
- Queue and Station Configuration: enable/disable queues, customize names, and assign stations.
- Waiting Room Screen (TV) Configuration: TV link, logo, promotional videos/images, and audio notifications.
- SMS Messaging Configuration: enable and customize the automated messages your patients receive.
- Check-in Configuration: decide what information is requested when registering a turn.
- Kiosk Configuration: Banner and Public Registration Link: custom banner, language, and remote registration from a phone.
- Services and Sub-Services in Digital Queue: what they are and how they appear to the patient.
Daily workflow
- How to call a turn in Digital Queue?: call the next patient or a specific one.
- How to serve and assign a patient to another queue in Digital Queue: serve and move a turn to another queue.
- Turn transfers between departments: transfer patients between departments.
- Companions: how to add and manage companions on a turn: group turns that arrive together.
- Digital Queue Analytics and Reports: view metrics and export your turn data.
Summary
With these articles you can configure Digital Queue from start to finish, from creating your queues and stations, to customizing the waiting room screen, text messages, kiosk, and understanding daily workflow features like calling turns, transferring patients, and managing companions.
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