What are queues and stations?
Queues represent each service process at your institution (for example, Registration, Nursing, Evaluation). Stations are the physical points where each patient is served within that queue (for example, Room 1, Office 1, Window 3).
How to enable or disable a queue
- Go to Settings > Waiting List from the portal.
- Find the queue you want to enable or disable.
- Use the toggle next to the queue name to enable or disable it, according to your institution's processes.
How to customize a queue name
- In the same Waiting List section, click on the name of the queue you want to edit.
- Type the new name that reflects your actual workflow (for example, "Laboratory" instead of "Queue 2").
- Save the changes.
When renaming a queue or station, the system must regenerate the audio that announces the turns. This process can take between 30 seconds and 2 minutes. Wait for the on-screen confirmation before leaving the settings. For now, use only letters and numbers in the names (avoid "/" and other special characters) so that the audio is generated correctly.
How to assign stations to a queue
- Select the queue you want to assign a station to.
- Add or edit the corresponding stations (for example, Room 1, Office 1).
- Save the changes.
How to prevent manual turn creation in a queue
If you prefer that turns in a queue only be created automatically (for example, via transfers) and not manually by staff, you can disable this option:
- Go to Settings > Waiting List > Configure your Waiting Lists.
- Click the three-dot menu (⋮) next to the desired queue.
- Select the option to disable manual turn creation for that queue.
Summary
- Enable or disable queues according to your processes.
- Customize names to reflect your actual workflow.
- Assign specific stations to each queue.
- Control whether staff can manually create turns in each queue.
Questions? Write to us by replying to any BrainHi email or contact your Customer Success Manager.
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