What is Messaging Configuration?

Digital Queue can send automatic text messages (SMS) to your patients at different points during their visit. From the portal you decide which ones to enable.

How to enable or disable each message

  1. Go to Settings > Waiting List > SMS Notifications.
  2. Use the toggle next to each message type to enable or disable it.

The available message types are:

  • Registration confirmation: sent when the person registers on the waiting list.

    "You have been added to our waiting list. Your turn is 00001. We will send you a message as soon as it is your turn. - [Account Name]"

  • Next in line: advance notice with configurable timing (for example, 3 turns ahead).

    "Please wait in the room, your turn is approaching. - [Account Name]"

  • Turn alert: sent when the person is called.

    "It's your turn! Please proceed to [Queue] to be seen at [Station]. - [Account Name]"

  • Did not show: notice when the turn is removed due to patient absence.

    "We tried to call you for your turn, but we did not receive your attendance to serve you, so your turn has been removed. - [Account Name]"

  • Visit completed: sent when the visit is finished.

    "Your visit has been completed! - [Account Name]"

How to configure the "Next in line" notice

  1. Enable the "Next in line" message.
  2. Define how many turns in advance you want the notice sent (for example, 3 turns before).
  3. Save the changes.

Summary

  • Enable or disable each message type according to your institution's needs.
  • Configure how far in advance patients are notified that their turn is approaching.
  • All messages include your institution's name so patients can easily identify them.

Questions? Write to us by replying to any BrainHi email or contact your Customer Success Manager.

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