What is Check-in Configuration?

From the portal you decide what information is requested from a patient when they register their turn, whether from the kiosk, the public link, or directly by staff.

How to configure registration data

  1. Go to Settings > Waitlist > Check-in Configuration.

  2. Define the services offered that will be shown when registering a turn (for example, General Consultation, Vaccination).

  3. Enable or disable the following additional fields according to what you need to collect:

    • Ask for the service.
    • Ask for the provider.
    • Request personal information.
    • Request phone number (you can mark it as optional or required).

  4. Save the changes.

Quick check-in with a code (Easy Check-In)

If a patient already has a scheduled appointment, they can use their appointment code to check in to the waitlist faster, without filling out the entire registration form again.

How to reactivate a completed turn

If you need to return a patient to the waitlist after their turn was accidentally completed:

  1. Find the completed turn and open its side panel.
  2. Click "Reactivate".
  3. If the last assigned station is available, the patient returns directly to it; if not, a window will open to select a new queue.

Summary

  • Define which services are shown when registering a turn.
  • Choose what additional information to request (service, provider, personal data, phone).
  • Offer quick check-in to patients with an appointment code.
  • Reactivate turns that were accidentally completed.

Questions? Write to us by replying to any BrainHi email or contact your Customer Success Manager.

Related Articles