Where do I find Digital Queue analytics?

  1. Go to the Waiting List module in the portal.
  2. Select the "Analytics" tab.
  3. You will see a panel with metrics for your queues, such as number of turns, wait times, and service times.

If your institution has multiple related accounts or branches, you can filter the panel by specific account.

How to export turn data

  1. Go to the Waiting List section in the admin portal.
  2. Click the printer/export icon.
  3. Download the file with raw turn data for your analysis.

Wait time and service time

Above each queue, the portal shows the estimated wait time. Additionally, each turn marked as "Arrived" shows a counter with the elapsed service time on its card.

Summary

  • View queue metrics from the Analytics tab.
  • Export raw turn data for external analysis.
  • See the estimated wait time and service time for each turn.

Questions? Write to us by replying to any BrainHi email or contact your Customer Success Manager.

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