1. Inside your Tasks section
2. You will have access to three actions: Reassign, Additional Notes, and Close Tasks
👆🏼 To close a Task from these actions, it must be self-assigned/assigned to your own account
3. When selecting New Note...
4. You can include the necessary follow-up performed on a Task that is in Pending or Follow-up status
5. After saving the Note, you can view the entire Internal Notes History at the bottom and sort them from most recent to oldest
6. After completing the necessary Notes, and if this Task is self-assigned, you can Resolve it from the Tasks tab without needing to go to the Conversation
7. If there is a pending message in the conversation, there will be a reminder so you can attend to it
👆🏼 This reminder will only appear when there is a pending message!
8. Otherwise, you can go ahead and Resolve your Task!
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