Optimize your experience using BrainHi IVR. A new call rescue experience through an interactive voice response system (IVR).
Top 3 details you should know about BrainHi IVR
Every business or office has its own unique characteristics, so the goal of BrainHi IVR is to take the current Call Rescue experience and elevate it — helping your clients get exactly the answer they are looking for in less time, and helping your team better identify the reason for the call to assist more efficiently.
Our team has taken on the task of providing you with the most common call reasons in the IVR settings, but did you know that...
You can add additional options to your IVR
Just like the currently available options, you can contact our Customer Success team for a consultation and get assistance configuring the additional available options.
Optimize assistance for your clients
With BrainHi IVR active, after a call is missed and rescued, the client will hear a greeting message followed by several options. The client can choose their preferred option by pressing a number on their keypad.
Learn more about this feature by pressing the following button:
Add the magic of knowing the reason for the call
After your client has selected an option, you and your team can see the reason for the call directly from the Conversations screen. This way, you will already know the client's request before even opening the conversation.
Best of all? Lara, your virtual assistant in BrainHi, will send the client the message you configure in your portal. This allows you to identify which conversations require follow-up from your side and which ones Lara has already handled.
This is how the tags will appear in your conversations:
How can I configure it?
This new tool gives you the advantage of maintaining your commitment to clients by providing them with the necessary assistance as soon as possible — and assisting your team as well.
Learn more about how to configure BrainHi IVR
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