What are Services?

Services are the visit reasons a patient can select when registering (for example, "General Consultation," "Laboratory," "Vaccination"). They are configured in Settings > Waiting List > Check-in Configuration.

What are Sub-Services?

Sub-services allow you to divide a main service into more specific options. For example, the "Laboratory" service can have the sub-services "Blood Test," "X-Ray," and "Ultrasound."

Benefits of using sub-services:

  • More detail about the actual reason for the visit.
  • Better organization of your office flow.
  • The sub-service is printed on the turn ticket, so staff knows exactly why the patient is coming.

How it looks at the kiosk

  1. The patient selects the main service (for example, "Laboratory").
  2. If that service has sub-services configured, the step "Please specify:" appears for the patient to choose the exact option.
  3. If the service requires a provider, that step appears next.

How are they activated?

Sub-services are configured together with your Customer Success Manager, who defines the main services, their sub-services, and how many a patient can select per registration. If your institution needs them and they are not yet available, contact your Customer Success Manager to have them enabled.

Summary

  • Services are the general visit reasons; sub-services are more specific options within a service.
  • They help better organize the care flow and print more detail on the turn ticket.
  • They are enabled and configured together with your Customer Success Manager.

Questions? Write to us by replying to any BrainHi email or contact your Customer Success Manager.

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