This guide brings together all the articles to configure and use Digital Queue from the portal, step by step. Choose the topic you need:
Configuration
- Queue and Station Configuration — enable/disable queues, customize names and assign stations.
- Waiting Room Screen (TV) Configuration — TV link, logo, promotional videos/images, and audio notifications.
- SMS Messaging Configuration — enable and customize automatic messages received by your patients.
- Check-in Configuration — decide what information is requested when registering a turn.
- Kiosk Configuration: Banner and Public Registration Link — custom banner, language, and remote registration from the phone.
- Services and Sub-Services in Digital Queue — what they are and how they are displayed to the patient.
Daily use (workflow)
- How to call a turn in Digital Queue? — call the next patient or a specific one.
- How to attend and assign a patient to another queue in Digital Queue — attend and move a turn to another queue.
- Transfer of turns between departments — transfer patients between departments.
- Companions: how to add and manage companions for a turn — group turns that arrive together.
- Digital Queue analytics and reports — view metrics and export your turn data.
Summary
With these articles you will be able to configure Digital Queue from start to finish — from creating your queues and stations, to customizing the waiting room screen, text messages, the kiosk, and understanding daily workflow functions like calling turns, transferring patients, and managing companions.
Questions? Write to us by replying to any BrainHi email or contact your Customer Success Manager.
Related articles