Training Center

Learn how to measure patient service quality and staff productivity all in one platform.

Open the paper roll compartment Remove the empty paper roll. Install the new roll in the direction shown in the image Pull paper from the new roll so it protrudes and close the cover. When the printer

Everything you need to know to configure your scheduling link and start converting missed calls into new patients

# Access phone.brainhi.com and enter your credentials You can use the same credentials you use on the main BrainHi portal at secure.brainhi.com 1. To generate a new call or outgoing call, you can use

Confirm your appointments without needing to be integrated. Optimizing your time and improving the patient experience.

Adjust services, providers, and patient questions to receive appointment requests without affecting your Proclaim integration.

Learn how to view analytics and export turn data from Digital Queue through the portal.

Go to secur.brainhi.com and enter your credentials You can use the same credentials you use from the main BrainHi portal at secure.brainhi.com 1. Go to Conversations 2. Search for the conversation for

Learn how to accept a request by assigning a date and time, or linking it to an existing appointment in your synced calendar.

How to attend Appointment Requests effectively

Learn how to transfer a turn between departments or queues within Digital Queue.

Learn about your team's performance in BrainHi and optimize their productivity

Discover how not to overlook a pending Task or Appointment Request before closing your conversations.

Index of all articles to configure Digital Queue step by step from the portal: queues, stations, TV screen, messaging, check-in, kiosk and more.

Control who can modify settings and quick replies, designed to restrict access to unauthorized users.

Custom Responses allow you to further customize Lara by creating new responses and linking them to keywords.

Access to detailed reports is a valuable tool for gaining a deep understanding of BrainHi usage. These reports will help you identify opportunities for improvement, optimize efficiency, ensure that st

Learn how to add, view, edit, and unlink companions from a turn in Digital Queue.

How to use the Digital Queue platform to call a patient from the waiting list and notify them that it is their turn

Understand appointment statuses and synchronization times between BrainHi and Proclaim after accepting a request.

Summary of what you should not change without coordinating with the BrainHi team to keep your Proclaim integration working.

Optimizing your BrainHi experience! Our conversations screen now offers a better navigation experience and a new look and feel to the conversation flow. What changed on the conversation screen? With t

To ensure your security and privacy, we have implemented: Auto Logout or automatic session termination.

This article explains how to attend a patient at a station and then assign them to another queue within Digital Queue.

We have redesigned the way you access your BrainHi account settings to make it more intuitive and efficient. You can now navigate directly to the section you want to configure from the left sidebar me

Learn what services and sub-services are, and how they are displayed at the kiosk when registering a turn.

Learn how to send confirmation messages with BrainHi. Automate your confirmations, freeing up hours of work for you and your staff.

Learn how to customize the kiosk banner and use the public link so patients can check in from their own phone.

We have made updates to the design of the BrainHi calendar to make the experience more intuitive and efficient. It is important to note that these changes focus solely on the appearance and visualizat

1. Inside your Tasks section 2. You will have access to three actions: Reassign, Additional Notes, and Close Tasks 👆🏼 To close a Task from these actions, it must be self-assigned/assigned to your own

Transform communications between teams and departments.

Learn how BrainHi confirms your appointments automatically. Saving time for your staff to focus on other tasks

Learn how to decide what information is requested when registering a turn in Digital Queue.

Learn how to configure BrainHi to send reminders for your appointments automatically, saving valuable time for your staff

Learn how to activate and customize the automatic text messages your patients receive in Digital Queue.

We developed Tasks with you in mind . We are aware of the constant hustle of day-to-day work and understand how complicated it can be to attend to patient needs while documenting every detail. We are

Learn how to customize the content, layout, promotional videos, and audio notifications of the TV screen in your waiting room.

Confirm your patients that don't have a cellphone

Task Management — Why you are seeing a task alert on another account (and why it matters)

Learn how to create, activate, and customize the queues and service stations of your institution in Digital Queue.

Everything you need to know to use the Waiting List effectively

Learn how BrainHi can simplify the appointment request process for new and existing patients

A new call rescue experience through an interactive voice response system (or 'IVR'). With BrainHi IVR, when someone calls your business, they will hear a greeting message, followed by a menu of optio

We have always wanted to provide the best experience, and to do so we are updating how we handle bulk messaging.

How to use the conversation sorting tool? This feature allows you to sort your conversations in the inbox in ascending or descending order, giving you greater flexibility in managing your conversation

The versatility that text message communication provides is unmatched . Particularly when we have options like mass messages — for greater client reach, Marketing Campaigns — for business growth, and

Adapt the waiting list to manage the flow of clients in your business

Learn how BrainHi makes it easier to add patients to the waiting list. Streamline your operations and serve more clients!

Upload your contact list to BrainHi to identify them in Conversations

Guide to sending campaigns

By creating a Contact List you can send Campaigns to the list, streamlining your marketing and communication process.

Send your campaign messages to a predefined list of Contacts to streamline your marketing process through BrainHi

Discover how to improve the BrainHi IVR experience