Sending mass messages helps your business communicate with many clients at the same time. Whether it's a reminder or an appointment confirmation, BrainHi allows you to send a mass message to many patients at once, instead of calling them one by one.
Some reasons our clients send mass messages:
- Promoting offered services
- Encouraging patients to request an appointment
- Sending reminders or information about office changes (hours, services, etc.)
- Confirming and/or canceling appointments for the day
This article will teach you how to send a mass message effectively, along with some tips to get the most out of this BrainHi feature.
To send mass messages through the BrainHi portal, you can click this link.
Enter the phone numbers to which you want to send the mass message. You can also copy and paste from a list or spreadsheet with phone numbers.
Write a name for the mass message. This will allow you to filter conversations in the future to only see those that received this message.
Write the message you want to send to each phone number. You can also press the slash "/" to use a Quick Reply that you have configured in advance.
When your message is ready, you can press the Send button and BrainHi will send all the messages at once. The system will display a confirmation screen once the mass message has been received.
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