Lara found 12 articles for "call rescue", ranked by relevance.
A new call rescue experience through an interactive voice response system (or 'IVR'). With BrainHi IVR, when someone calls your business, they will hear a greeting message, followe…
BrainHi Basics Setting up BrainHi for the First Time…each of them do. Work Hours When BrainHi receives a missed call it will send a text message to the incoming caller. The content of that message will change depending if your busin…
BrainHi Phone Optimize Your BrainHi IVR ConfigurationOptimize your experience using BrainHi IVR: a new call rescue experience through an interactive voice response system (or 'IVR' for short). Top 3 things you should know about Brain…
FAQs and Common Errors Adding a voicemail greeting…rsonalized greeting, which BrainHi will use when a Customer calls. If you’d like guidance on how to record your message using a voice recording app on your smartphone, see How to r…
BrainHi Phone Click-to-Dial: Make a Call from the BrainHi Portal…ons 2. Find the conversation for which you want to make the call... 3. Once you select the conversation... 4. Go to the top of the title and click on the phone number shown. 5. Thi…
BrainHi Basics Working with Lara…irtual Assistant, is the first line of defense in BrainHi's Call Rescue process. When a Patient or Customer calls or messages for the first time, Lara will respond immediately, and…
Conversations Conversation Tab Updates…Conversation Assignments and Escalations BrainHi IVR: A New Call Rescue Experience…
FAQs and Common Errors How to edit payment information?…ed Articles How to change your password? BrainHi IVR: A New Call Rescue Experience…
BrainHi Basics The Activity Stream…it out of the “Closed Conversations” section and start the Call Rescue workflow. Activity Stream Items Each item in the activity stream shows some information about the latest eve…
What's New in BrainHi Navigating Settings…ount. Related articles Working with Lara BrainHi IVR: A New Call Rescue Experience Optimize Your BrainHi IVR Configuration Queue and Station Configuration Check-in Configuration…
Conversations Conversation Sorting…tly shows conversations with the most recent interaction or rescued call first. The sorting tool lets you prioritize and organize your messages according to your needs, letting you…
Analytics Getting Started with Advanced AnalyticsLearn how to measure patient service quality and staff productivity on a single platform.
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